Working as a Door Supervisor

Posted by Spartan 24 Hour Security on Saturday, May 6, 2017 Under: Working As A Door Supervisor

Door supervisors are on duty at licensed premises and places of regulated entertainment like nightclubs, pubs and discos. They are responsible for keeping order and ensuring the comfort, safety and security of customers and staff. They enforce club regulations on who can come in, and on dress code, carry out safety checks and liaise with the police. Door supervisors can be male or female.

Work Activities

Door supervisors check on people going in and out of hotels, pubs, clubs, casinos and other licensed venues. In clubs and pubs, they also calm people down in tense or aggressive situations so that both customers and staff are able to enjoy the evening.

Door supervisors make sure that customers are dressed according to club rules, for example, some venues refuse entry to people wearing trainers or jeans. Other clubs restrict entry to couples only.

Door supervisors are responsible for:

Meeting and greeting customers
Queue management outside venues
Checking proof of age
The safety and comfort of customers
Making sure that fire safety regulations are followed
Checking fire equipment and emergency exits
Being aware of licensing regulations
Searching customers for drugs and weapons
Watching behavior inside the venue
Dealing with situations such as when customers are drunk or abusive.

They might have to count people going in and out to make sure that fire and safety regulations are not being broken. When the legal limit is reached, they might have to stop people going in.

Door supervisors record details of any incidents that occur and sometimes need to give evidence to the police.

If someone tries to use a false ID to gain entry, a door supervisor can ask them to hand it over. The door supervisor records details about the person, fills in an entry in the incident book, and hands the ID in to the police.

Door supervisors often work in pairs, and in larger venues they work as members of a team. They are usually responsible for making sure that people leave the premises safely at the end of an event. They might spend several hours standing outside in all types of weather. When they are inside, they might be working in a noisy, hot environment.

Door supervisors must be willing to wear a uniform if required. They often wear radio headsets to keep in contact with other staff.

Personal Qualities and Skills

As a door supervisor, you'll need to be:

Responsible and alert.
Able to keep calm and fair with all customers in sometimes difficult situations.
Observant and polite, with good communication skills.
Tactful and diplomatic.
Able to sort out an aggressive situation or resolve conflict without putting yourself or those around you in unnecessary danger.
Prepared to work late nights and weekends.
In good physical condition, as you could spend a long time on your feet.
Confident and assertive.
Prepared to work with a variety of people and able to work in a team.