Working in hotel security can be a rewarding job, a high level of common
sense and being a people person makes the job a lot easier. Security guards
protect guests and their valuables as well as hotel staff. They usually patrol
the hotel, it’s car park and sometimes the grounds. They also help out on
reception when needed and greet new guests and answer any questions. That’s why
when working in hotel security it’s vital to know you’re way round the hotel
and know how it runs, including procedures and hotel policies. In hotel security you
have to have good verbal and written skills and a lot of patience, in my
experience some guests can be trying. You need to blend in and enhance the
smooth running of the hotel.
Being observant and making sure guests are adhering to the rules of the
hotel is vital, so sometimes you’ll have to be assertive but staying
professional at the same time. Some guests don’t like being told and cause
trouble with other guests and staff. They are guests at the hotel so need to
abide by the hotels rules and it’s your job to make sure they do and not harm
the property, staff and other guests. When talking to a troublesome guest, keep
the tone of your voice constant, be polite and listen to what they have to say.
If the person isn’t a hotel guest, depending on the circumstances and hotel
policy, the security guard may evict the person or persons from the hotel. If
it’s a hotel guest and you can’t sort the situation out inform the manager or
whoever is in charge of the hotel at the time. Regardless of whether you’re a
security contractor or directly employed by the hotel the manager is in charge.
Security guards might also need to evict loiterers or trespassers from time to time. Upon request, security guards should escort employees or guests to their vehicle, especially if it’s late at night. Communication is vital if you’re working in a large hotel and most staff carry a radio, so always make sure your radio is on so you can act accordingly if there is a problem. Most hotels have CCTV some of which is state of the art which makes the job easier. Fellow employees sometimes need assistance in dealing with a belligerent guest and call security for help. Guests might report a disturbance originating from another room or a suspicious character loitering on the stairs.
Hotel security work for the main part is an enjoyable and rewarding job, most hotels have a good clientele, so the most trouble you get is a noise complaint, trouble in the bar or restaurant and most are alcohol related.
In : Security Guards
Tags: hotel security guards security officers hotels